Refund policy
💥 Returns Only If Damaged — Within 24 Hours
We accept returns only for items that are:
- Damaged or defective
- Reported within 24 hours of delivery
- Accompanied by a video proof of the unboxing
🎥 How to Report Damage
- Record an unboxing video the moment you open the package
- Email us at hello@udal.shop within 24 hours
- Our team will verify and guide you through the return/refund process
Return Address:
UDAL INNOVATIONS
5/119 Amman Colony, Kuniamuthur
Coimbatore, Tamil Nadu - 641008
⚠️ Returns without approval or video proof will not be accepted.
🚫 Non-Returnable Items
- Used/opened items
- Personal care/hygiene products
- Customized or personalized items
- Sale items or gift cards
💸 Refunds
- Processed within 7–10 business days after approval
- Refunded to the original payment method
- Still waiting after 15 days? Contact us at hello@udal.shop
🇪🇺 EU Customers
You have a 14-day cooling-off period. Return unused items in original packaging with proof of purchase — no explanation needed.
Need help with a return or refund? Just write to us at hello@udal.shop 💌